Privacy Statement

Privacy Statement – Tmahanaim LTD

This Privacy Statement explains how Tmahanaim LTD collects, uses, stores, and protects your personal data, and outlines your rights regarding that data. Please also refer to our Cookie Policy for information about how cookies and similar technologies are used on our website and digital platforms.

 

1. Who is responsible for your personal data?

Tmahanaim LTD is responsible for your personal data and acts as the data controller in relation to the personal data processed under this Privacy Statement.

Where Tmahanaim LTD provides services directly to you or your organisation, your personal data will be controlled by Tmahanaim LTD.

 

2. Which personal data do we collect?

The personal data we collect may include:

• Contact information such as your name, job title, postal address, home address (where provided), business address, telephone number, mobile number, and email address;
• Payment information necessary for processing payments and fraud prevention, including bank account details, billing address, and transaction information;
• Information relating to services provided to you or requested by you, including enquiries, instructions, complaints, and communications;
• Login credentials and passwords for any password-protected platforms or portals operated by Tmahanaim LTD;
• Information obtained from publicly available sources, credit reference agencies, or third-party databases;
• Information required for legal and regulatory compliance purposes, including records relating to disputes, claims, or legal proceedings;
• Special categories of personal data where necessary and with your consent, such as health information relating to disabilities, medical conditions, or dietary requirements for events or services;
• Information about your preferences where relevant to the services we provide;
• Details recorded during visits to your premises or interactions with our staff, which may include photographs, audio recordings, or video footage captured through handheld devices, body-worn cameras, vehicles, or security systems;
• CCTV or other security monitoring data collected at our offices, sites, or operational locations.

 

3. How do we collect your personal data?

We may collect personal data about you in several ways, including:

• When you contact us by phone, email, website enquiry, or social media;
• When you or your organisation engages us to provide services;
• When you visit our premises, attend meetings, training sessions, or events;
• When we attend your premises to provide services;
• When you apply for employment or provide services to us;
• Through the use of our websites, online platforms, or customer portals;
• Through CCTV systems, vehicle cameras, body-worn cameras, or other security systems where applicable.

In some cases, we may also receive personal data from third parties such as employers, service providers, government bodies, regulatory authorities, credit reference agencies, or publicly available records.

 

4. Are you required to provide personal data?

Providing personal data is generally voluntary. However, there may be circumstances where we require certain personal data in order to:

• Provide services to you;
• Process transactions or payments;
• Respond to enquiries or complaints;
• Meet legal or regulatory obligations;
• Provide access to online systems or portals.

Where you do not provide the required personal data, we may be unable to provide the requested services or support.

 

5. For which purposes will we use your personal data?

We may use your personal data for the following purposes:

• Providing and managing our services;
• Managing customer and supplier relationships;
• Processing payments, invoices, and financial records;
• Communicating with you regarding our services, enquiries, or requests;
• Complying with legal and regulatory obligations;
• Conducting identity verification, fraud prevention, and anti-money laundering checks;
• Monitoring and improving our services, systems, and customer experience;
• Protecting the security of our premises, vehicles, systems, staff, and customers;
• Handling insurance matters, complaints, incidents, or legal claims;
• Monitoring compliance with company policies and procedures;
• Conducting internal audits and business administration activities;
• Responding to legal requests, court orders, or regulatory investigations;
• Any purpose directly related or ancillary to the above.

Where you have provided consent, we may also use your personal data for:

• Marketing communications and newsletters;
• Customer surveys and promotional activities;
• Analysing preferences to improve communications and services.

You may opt out of marketing communications at any time.

 

6. What is the legal basis for processing your personal data?

We process your personal data based on one or more of the following legal grounds:

• Performance of a contract with you or your organisation;
• Compliance with legal obligations;
• Our legitimate business interests, provided your rights and freedoms are not overridden;
• Your consent, where required by law.

 

7. With whom will we share your personal data?

We may share your personal data with:

• Employees, contractors, and authorised representatives of Tmahanaim LTD;
• Service providers acting on our behalf, including IT providers, payment processors, legal advisers, insurers, and auditors;
• Credit reference agencies, fraud prevention agencies, and financial institutions;
• Regulatory authorities, law enforcement agencies, or courts where required by law;
• Third parties involved in business transfers, mergers, or restructuring activities;
• Professional advisers and insurers in connection with claims or disputes.

We will only share your personal data where necessary and in accordance with applicable data protection laws.

 

8. Personal data about other individuals

If you provide personal data about another individual to us, you must ensure that you have the authority to do so and that the individual is aware of how their information may be used in accordance with this Privacy Statement.

 

9. Keeping your personal data secure

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, disclosure, or destruction.

Personal data may be stored electronically, in secure cloud systems, or in paper records with restricted access.

 

10. Transferring personal data internationally

Tmahanaim LTD primarily operates within the United Kingdom. However, where necessary, personal data may be transferred outside the UK or European Economic Area (EEA).

Where international transfers occur, we will ensure appropriate safeguards are in place in accordance with applicable data protection laws, including the use of approved contractual clauses where required.

 

11. Updating your personal data

If your personal data changes or you believe any information we hold is inaccurate, please contact us so we can update our records.

Tmahanaim LTD will not be responsible for losses arising from inaccurate or incomplete information provided by you.

 

12. How long do we keep your personal data?

We will retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting, or reporting requirements.

Where personal data is no longer required, it will be securely deleted or anonymised.

 

13. Your rights

Subject to applicable law, you may have the right to:

• Request access to your personal data;
• Request correction of inaccurate data;
• Request deletion of your personal data;
• Restrict or object to certain processing activities;
• Withdraw consent where processing is based on consent;
• Request transfer of your personal data to another provider;
• Lodge a complaint with the relevant supervisory authority.

To exercise any of these rights, please contact us using the details below.

We may request proof of identity before responding to your request.

 

14. Changes to this Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in legal requirements or our business practices.

Any updated version will be published on our website and will take effect immediately upon publication.

 

15. How to contact Tmahanaim LTD

If you have any questions, requests, or concerns regarding this Privacy Statement or how your personal data is handled, please contact:

Tmahanaim LTD
Email:info@tmahanaim.com
Address: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ
Telephone: +44 7868771570

You also have the right to contact the UK Information Commissioner’s Office (ICO) if you are dissatisfied with how we handle your personal data.

 

16. Cookies

Please refer to our Cookie Policy for information about how we use cookies and similar technologies on our website.

 

17. Data Protection

Tmahanaim LTD is committed to protecting personal data and maintaining compliance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.